Unite calls for abusive passengers to be barred from airports

Crime · First reported 1 Nov, 18:44 · Updated 19:13

Image: Wikimedia Commons · NASA Johnson Space Center · Public domain

A Unite survey of 1,800 members at major British airports found frequent verbal abuse of airport workers and reported physical attacks. The union is calling for industry-wide safety measures, while the Department for Transport says it is working on a system to share information about persistently disruptive passengers.

Unite’s survey found that 71% of cabin crew and 72% of ground staff said they faced verbal abuse at least monthly.
The union is calling for stronger worker protections, including more police presence, panic alarms, de-escalation training and counselling.
The Department for Transport says it is working with the industry and unions on sharing information about persistently disruptive passengers.

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Key facts

Survey size: 1,800 Unite members based at major British airports.
Monthly verbal abuse: 72% of ground staff and 71% of cabin crew reported verbal abuse at least once a month.
Physical attacks: Just under a third of ground staff and 42% of cabin crew said they had been physically attacked at some point.
Union: Unite is calling for industry-wide standards to safeguard airport workers.