ServiceNow shares fell after quarterly results and a weaker-than-expected revenue outlook
AI · First reported 29 Oct, 01:18 · Updated 15:51

ServiceNow’s third-quarter revenue grew more than 20%, but adjusted earnings missed analyst forecasts and its fourth-quarter revenue outlook was below expectations. Reports gave different figures for the share decline; both described investor concerns about the timing of returns from AI investments.
- ServiceNow reported third-quarter revenue of $4.11 billion, up 20.5% year over year. Adjusted earnings were $1 per share, below the cited analyst forecasts of $1.02.
- The company forecast fourth-quarter revenue of $4.25 billion to $4.26 billion, below the $4.36 billion analyst estimate cited by SiliconANGLE.
- ServiceNow said net new AI annual contract value rose 65% year over year and raised its full-year AI ACV projection to $1.7 billion.
- The company announced a planned ChatGPT plugin with OpenAI and a partner group that includes Nvidia, focused on its Super Intelligence Control Tower.
- The reported share decline varied: SiliconANGLE said shares fell 18% in after-hours trading, while CNBC reported a 27% fall on Thursday.
Summary written by Lux AI from 3 articles
Key facts
- Third-quarter revenue
- $4.11 billion, up 20.5% year over year
- Adjusted earnings
- $1 per share; analyst forecasts cited were $1.02
- Fourth-quarter revenue forecast
- $4.25 billion to $4.26 billion; analysts projected $4.36 billion
- Full-year AI ACV projection
- Raised to $1.7 billion
- Reported share declines
- 18% in SiliconANGLE’s after-hours report; 27% in CNBC’s Thursday account
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Background
- An earlier Lux summary said Alphabet’s third-quarter revenue rose 25% to $127.6 billion, with Google Cloud more than doubling year over year and Search growth slowing. [aba86b2b-e506-4a6e-8869-0dbe15f400c2]
- Another earlier Lux summary said Google’s AI Mode queries currently earn less advertising revenue than comparable traditional searches, while Google plans to expand ads in AI Mode. [15fc74e8-b526-4278-80ca-3292a1a8d6f8]
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