Texas Roadhouse confirms one steak mix-up after customer alleges three

Business · First reported 26 Oct, 10:00 · Updated 18:57

Kenneth Card says a Texas Roadhouse in Forsyth, Illinois, served him sirloin instead of filet mignon on three visits. The company confirmed one mix-up and said it could not verify that it happened three times.

Kenneth Card said he received sirloin instead of the filet mignon he ordered on three visits to the Forsyth, Illinois, restaurant.
Card said he had visited the location about weekly for more than a year and could distinguish the cuts from his experience working in restaurant and hotel kitchens.
The company said it confirmed one mix-up, which management corrected by providing the filet, but could not verify three occurrences.
The articles report that the Forsyth menu listed the 8-ounce sirloin at about $20 and filet mignon at about $30.
Card said he does not plan to return to the Forsyth restaurant.

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Key facts

Restaurant location: Forsyth, Illinois
Customer: Kenneth Card
Card’s account: He said he received sirloin instead of filet mignon on three visits
Company response: Confirmed one mix-up and said management corrected it; unable to verify three occurrences
Reported prices: About $20 for an 8-ounce sirloin and $30 for filet mignon at the Forsyth location