Skims offers refunds after backlash over advent calendar
Business · First reported 9 Nov, 19:23 · Updated 19:37
Skims offered buyers a refund or store credit after customers criticized its accessories advent calendar online. The calendar’s contents were listed in its product description, and the product was reported sold out with a waitlist.
- The Skims calendar contained accessories including hair ties, bobby pins, scrunchies and keychains; its reported price was $148 US.
- Unboxing videos drew widespread attention, with customers criticizing the contents and their value.
- Skims said it contacted purchasers and offered a full refund or store credit; the contents had been listed in the product description.
Summary written by Lux AI from 2 articles
Key facts
- US price
- $148
- Canadian price
- $276
- Contents
- Accessories including hair ties, bobby pins, scrunchies and keychains
- Customer remedy
- Full refund or store credit
- Product listing
- The contents were listed in the product description
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- Corporation 50% (1)
- Public broadcaster 50% (1)
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