Apple Issues Guidance on iPhone Duo Display Cracks

Technology · First reported 30 Oct, 21:05 · Updated 21:16

Image: Wikimedia Commons · NASA Johnson Space Center · Public domain

Apple has given service technicians instructions for handling reports of cracked inner displays. The available coverage also notes that replacement access has been difficult, but provides few details about that issue.

Apple told technicians to inspect affected iPhone Duo devices and repair or replace them under standard procedures.
Apple described the problem as affecting a small number of units and advised customers with display issues to contact AppleCare.
Bloomberg’s podcast description says Apple’s limited supply has made obtaining a replacement more difficult.

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Key facts

Affected devices: Apple said a small number of iPhone Duo units are affected.
Service guidance: Technicians were told to inspect affected devices and repair or replace them under standard procedures.
Customer guidance: Apple advised customers experiencing display problems to contact AppleCare.
Recall and repair program: Apple said there is no recall and no public-facing repair program has been launched.
Reported replacement access: Bloomberg’s podcast description says limited supply has made getting a replacement difficult.