Tech Executives Report Negligible Consumer Use of AI Agents for Bookings and Orders

Executives at Uber, DoorDash, and Airbnb report that consumer adoption of personal AI agents remains extremely low across their platforms. Despite the launch of high-profile tools like Meta's Muse and OpenAI's Dots, only a few hundred transactions have been placed via AI agents compared to hundreds of millions of human bookings.

• Uber reported that only four rides and 500 Uber Eats orders were completed through AI agents during the week of Halloween, despite recording 320 million total trips and orders that week.· 1 source
• DoorDash and Airbnb reported similar trends, with DoorDash logging only several hundred AI-driven orders since the tools debuted and Airbnb recording a negligible number among its nearly 500,000 daily bookings.· 1 source
• Company leaders noted that manual booking remains fast and that consumers often prefer planning trips themselves rather than trusting automated agents, which have occasionally exhibited unexpected behaviors.· 1 source