Commission Upholds Payment Order Over Dubai Flood Flight Disruption
Business · First reported 2 Nov, 08:30 · Updated 09:01
A Chandigarh consumer commission upheld an order requiring Emirates and Yatra Online to pay a couple for additional travel costs, compensation and litigation expenses after they were denied boarding during Dubai-related flight disruption.
- The couple were denied boarding on April 19, 2024, for a New Delhi–Milan journey via Dubai; the commission found they were not shown to have received timely notice or an alternative flight.
- The commission dismissed Emirates’ appeal and upheld joint liability for Rs 1,88,521.87 in additional ticket costs, with 9% annual interest, and Rs 10,000 for mental agony, harassment and litigation costs.
- The Indian Express headline also reports that Dubai floods disrupted the couple’s Europe trip and that the airline and booking platform were ordered to pay Rs 1.88 lakh.
Summary written by Lux AI from 2 articles
Key facts
- Journey date
- April 19, 2024
- Route
- New Delhi to Milan via Dubai
- Appeal decision
- Emirates’ appeal was dismissed on October 28, 2026
- Additional ticket costs
- Rs 1,88,521.87, with 9% annual interest from the complaint filing date until payment
- Other amount ordered
- Rs 10,000 for mental agony, harassment and litigation costs
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